I had tried a few different cleaning services over the years and the last one my fiance had was also a disappointment, and it got to the point I just stopped looking altogether because I just felt disheartened. But I buckled down and spend a good day going through all the cleaning service ads and reading all the various comments on yelp, calling and asking questions. I finally came across Master Clean USA. They had great testimonials and consistent 5 star ratings on Yelp. When I called and spoke to the manager, she was very polite and was quick to get back to me on specifics. She came with the cleaning team, introduced each one and did a walk through with me and communicated to them the important things I pointed out. I like that there is a Team Leader and she always checks in with me each time they arrive to see if there's any special requests. She's attentive in listening, follows through, a very pleasant spirit, and I see she communicates well with her team. The team is diligent, cleans with CLEAN towels (hooray!) and even clean inconspicuous places/shelves, which really impresses me. They absolutely do a wonderful thorough job and show respect toward my home, and we are so very pleased, so much that we have signed up with them on a bi-weekly basis.