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My experience with Master Clean USA has been terrific. The crew is professional, kind, thorough, and they themselves are bright and shiny. From time to time our complex will need move out cleans; Master Clean is our go to vendor. The office personnel are fabulous - I love the professional customer service with scheduling and confirming appointments, and if I have any questions they always respond quickly. I'm so happy to have them as one of our top notch vendors.
I had tried a few different cleaning services over the years and the last one my fiance had was also a disappointment, and it got to the point I just stopped looking altogether because I just felt disheartened. But I buckled down and spend a good day going through all the cleaning service ads and reading all the various comments on yelp, calling and asking questions. I finally came across Master Clean USA. They had great testimonials and consistent 5 star ratings on Yelp. When I called and spoke to the manager, she was very polite and was quick to get back to me on specifics. She came with the cleaning team, introduced each one and did a walk through with me and communicated to them the important things I pointed out. I like that there is a Team Leader and she always checks in with me each time they arrive to see if there's any special requests. She's attentive in listening, follows through, a very pleasant spirit, and I see she communicates well with her team. The team is diligent, cleans with CLEAN towels (hooray!) and even clean inconspicuous places/shelves, which really impresses me. They absolutely do a wonderful thorough job and show respect toward my home, and we are so very pleased, so much that we have signed up with them on a bi-weekly basis.
If you had not written me, I intended to write you tomorrow or next day. I was delighted! In the past, cleaning ladies have done what I have asked, no more. But your ladies went above and beyond. The kitchen and baths were spotless. Plus, the extras that I noticed. For example, the ceiling lamp that was dangling for months because my husband would never get around to tightening the screws. Done! The section in the upstairs bathroom sink that I would scrub and scrub and scrub and finally gave up because I thought it was worn. Somehow, your crew brought it back to porcelain sparkling white. I'd also like to mention that the ladies treated my home with respect. I've had cleaning ladies previously, and I always had the feeling that they felt that they didn't have to do their best because, well, my home isn't an upper East side designer model. It's an old Craftsman that I purchased as a serious fixer-upper 16 years ago. Over the years, we have been working to restore it, but it's old and worn. I felt as though my home mattered. I did my homework before I contacted Master Clean. I read the reviews carefully. I'm very happy!
Master Clean USA came and cleaned our house on Del Playa for the next year. They did exceptional work! Friendly staff, quick work but with a fine attention to detail. If you want your place in IV cleaned for summer or for move out contact Master Clean USA or have your landlord do so because they are the best! They made our house look better than when we moved in, and for a house of 8 men, surfers, and guys that like to have plenty of parties and get togethers with friends that is a hard thing to do!! Highly recommended over anyone that will offer to do an inferior job for less.
We recently bought the Deer Lodge - a restaurant/bar and selected Maser Clean to give us a fresh start. We did a deep cleaning from top to bottom and what we discovered were gorgeous wood and stone work, a kitchen with walls and appliances that sparkled like new as well as...THE WINDOWS! Wow what an amazing job Jessica and her team did for us. We are proud to entertain our customers in this establishment and our employees feel great about their work environment. Thank you for taking such great care of our place in the process - your attention to detail did not go unnoticed!
This was the second year in a row that we used Masterclean and we couldn't be more pleased, yet again! They did an outstanding job and our house looks brand new, which isn't an easy thing to say living in a place with 8 active, surfing guys all in their early twenties (you can imagine some detailed deep cleaning had to be done). All of the staff is incredibly nice and Jessica is truly a pleasure to work with. They are all very professional, friendly, and hard working. They were very prompt and worked efficiently and highly effectively. There weren't any tiny cracks or corners in the house that were left unattended. I will definitely use Masterclean for any future need, and would for sure recommend them to any of my friends and family. Thank you so much again! You guys are nothing less than the best!!
I was extremely please with Jessica and Master Clean USA. Jessica made the scheduling painless and the quality was amazing the place not only looked good and clean it smelled good! The past tenant was a smoker and I knew it would be a challenge to remove the smell. A Big thank you to Jessica and her team, I will use them again and again!
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